Terms & Conditions

LUZZIO CLOTHING

Last Updated: October 26, 2026

Welcome to LUZZIO — Style Elevated, Fashion Redefined.

These Terms and Conditions govern purchases made through our official website, https://www.luzzioclothing.com, and the use of our online services.

By browsing our store or placing an order, you agree to these terms, subject to applicable Sri Lankan law.

1. About LUZZIO

LUZZIO is a Sri Lankan fashion brand offering clothing and streetwear, including denim jeans, oversized pants, activewear, T-shirts, hoodies, shorts, and other apparel.

Our products are available through our official website and supported sales channels.

All prices displayed on our Sri Lankan website are expressed in Sri Lankan Rupees (LKR), unless otherwise indicated.

2. Product Information & Accuracy

We make reasonable efforts to ensure that product descriptions, images, size charts, pricing, and availability information are accurate.

However, minor variations may occur due to:

• Individual screen and display settings.

• Denim washing and finishing processes.

• Fabric texture and manufacturing tolerances.

• Lighting used in product photography.

We recommend reviewing our product descriptions and size guides before purchasing.

Nothing in these terms reduces a customer's rights where a product is defective or materially different from its advertised description.

3. Product Availability

All products and sizes are subject to availability.

Adding a product to your shopping cart does not guarantee that stock has been reserved.

If an ordered product becomes unavailable, we will contact you to arrange an appropriate alternative or refund, where applicable.

4. Pricing & Payment Methods

We accept the payment methods available at checkout, which may include:

• Cash on Delivery (COD)

• Credit and debit cards

• Koko installment payments

• Mintpay installment payments

• Other supported electronic payment methods

Payment availability is subject to payment-provider approval and applicable transaction conditions.

Any delivery charges and other applicable fees will be displayed before the customer completes checkout.

5. Order Placement & Confirmation

Customers must provide accurate information when placing orders.

This includes:

• Full name

• Valid contact number

• Correct delivery address

• Required payment details

LUZZIO may contact customers to verify orders, particularly Cash on Delivery purchases.

We reserve the right to refuse or cancel orders for legitimate reasons, including stock unavailability, suspected fraud, material pricing errors, or inaccurate delivery information.

If a paid order is cancelled by LUZZIO and cannot be fulfilled, an appropriate refund will be arranged.

6. Cash on Delivery

Customers selecting Cash on Delivery agree to pay the payable order amount when their parcel is delivered.

Customers are expected to provide correct contact details and reasonably cooperate with the courier during delivery.

Repeated fraudulent orders or intentional abuse of Cash on Delivery services may result in future payment or order restrictions where legally permitted.

7. Shipping & Delivery

LUZZIO dispatches online orders from its warehouse in Anuradhapura, Sri Lanka.

Our published shipping arrangements include:

• Nationwide delivery across supported locations in Sri Lanka.

• Orders placed before 2:00 PM are usually processed on the same business day.

• Orders placed after 2:00 PM or on public holidays are generally processed on the next business day.

• Delivery generally takes approximately 1–3 business days after dispatch, although some locations or exceptional circumstances may require longer.

• Free standard shipping on qualifying orders above LKR 10,000.

Shipping estimates are not guaranteed delivery deadlines.

Delays may arise due to weather, courier operations, public holidays, incorrect delivery details, or other circumstances.

Once a parcel is dispatched, tracking details will be provided when available.

8. 7-Day Return & Refund Policy

Customers may request an eligible return or refund within 7 calendar days of receiving their order.

Products returned for change-of-mind reasons must be unused, unwashed, undamaged, and in their original condition, with applicable tags and packaging.

Refunds are subject to return inspection and approval.

Approved refunds will normally be initiated within 7 business days after approval.

Return delivery charges and any lawfully applicable payment processing deductions will be explained under our Return, Refund & Exchange Policy.

9. 7-Day Door-to-Door Exchanges

LUZZIO offers eligible door-to-door exchanges for size, color, or style changes requested within 7 calendar days of delivery.

Standard exchange courier charges are:

• Collection: LKR 450

• Replacement delivery: LKR 450

• Total: LKR 900

Customers will not be charged reasonable additional courier costs for verified LUZZIO errors or defective items.

All exchanges are subject to stock availability and product inspection.

10. Damaged, Defective & Incorrect Orders

If a customer receives a damaged, defective, or incorrect product, we request that the issue be reported within 7 calendar days of delivery, with the order number and supporting photographs where possible.

We will review the issue and provide an appropriate resolution.

This reporting period does not limit any legal rights or remedies that apply beyond 7 days.

11. Order Changes & Cancellations

Customers should contact our support team as soon as possible if they need to change or cancel an order.

Changes cannot be guaranteed after the order has been processed or dispatched.

Where a cancellation cannot be completed before delivery, the order may be handled under our return policy.

12. Promotions & Discount Codes

Promotional codes, special offers, and discounts are subject to their stated conditions.

Unless otherwise advertised:

• Discounts cannot be exchanged for cash.

• Certain promotions may not be combined.

• Promotional offers may be limited by validity dates or stock availability.

• Unauthorized or fraudulent coupon use may result in cancellation of the affected promotion.

Promotional restrictions do not remove applicable statutory consumer rights.

13. Intellectual Property

LUZZIO's original branding, logos, designs, photographs, marketing materials, and website content are protected by applicable intellectual property laws.

Unauthorized commercial copying, reproduction, distribution, or use of protected content is prohibited.

Permission must be obtained before using LUZZIO intellectual property for commercial purposes.

14. Customer Accounts & Website Use

Customers are responsible for maintaining the confidentiality of their account credentials.

Users must not:

• Attempt unauthorized access to our systems.

• Submit fraudulent orders or payments.

• Use the website for illegal purposes.

• Disrupt website operations.

• Misuse or reproduce protected website content.

We may take proportionate action against misuse where permitted by law.

15. Third-Party Services

Our website uses Shopify and may integrate independent payment providers, courier partners, analytics services, and other business services.

Third-party services may be governed by additional terms and policies.

LUZZIO remains responsible for its own obligations to customers under applicable law.

16. Limitation of Liability

LUZZIO takes reasonable care in operating its website, processing orders, and supplying products.

To the extent permitted by law, we are not liable for losses arising from unauthorized website misuse or circumstances beyond our reasonable control.

Nothing in these terms limits or excludes consumer protections or other liabilities that cannot legally be excluded.

17. Privacy & Data Protection

Customer personal information is handled according to our Privacy Policy and applicable Sri Lankan law.

Customers may review our Privacy Policy for details about information collection, processing, storage, sharing, and privacy rights.

18. Governing Law

These Terms and Conditions are governed by the laws of Sri Lanka.

Any disputes will be handled according to applicable Sri Lankan laws and relevant legal procedures.

19. Changes to Terms

LUZZIO may update these Terms and Conditions to reflect changes in business operations, services, or legal requirements.

Revisions will be published on our official website.

Changes will not retroactively remove rights or obligations established under an accepted order.

20. Customer Support

For order inquiries, shipping assistance, refunds, exchanges, or other concerns, please contact our customer support team.

LUZZIO Clothing

Website: https://www.luzzioclothing.com

WhatsApp: +94 78 142 3168

Contact: https://www.luzzioclothing.com/pages/contact

Thank you for shopping with LUZZIO.

STYLE ELEVATED, FASHION REDEFINED.