Return Policy

RETURN & REFUND POLICY

At Luzzio, we want you to be completely satisfied with your purchase. If you receive an item that is not what you expected or simply do not like the product, you may request a return and refund, subject to the conditions below.

1. RETURNS

You may request a return if:

  • You are not satisfied with the product or it is not as expected.

  • The item is in its original, unused condition.

  • The item has not been washed, worn, altered, damaged, stained, or otherwise used.

  • All original tags, packaging, and accessories must be included where applicable.

2. RETURN PERIOD

Return requests must be made within 7 days of receiving your order.

Requests made after 7 days may not be accepted.

Once your return request is approved, our team will provide you with the necessary instructions for returning the item.

3. RETURN DELIVERY FEE

A small return fee will be deducted from your refund to cover the delivery cost of getting the product back to Luzzio.

The exact return fee may vary depending on your location and the delivery service used.

4. REFUNDS FOR COD ORDERS

For Cash on Delivery (COD) orders, customers will receive a full refund for the returned product, after the item has been received and inspected by our team.

The applicable return delivery fee will still be deducted from the refund amount.

5. KOKO & MINTPAY ORDERS

For orders paid through KOKO or Mintpay, a 2.5% processing fee will be deducted from the refund amount to cover payment processing charges.

The applicable return delivery fee will also be deducted.

6. REFUND PROCESS

Refunds will only be processed after the returned item has been received and inspected by our team.

Once the return is approved, the refund will be processed through the applicable refund method.

Please allow reasonable processing time for the refund to reach your account, depending on your payment provider or bank.

7. DAMAGED OR INCORRECT ITEMS

If you receive an item that is:

  • Damaged

  • Defective

  • The wrong product

  • The wrong size or color due to an error on our side

Please contact us within 7 days of receiving your order with your order number and clear photos/videos of the item.

If the issue is confirmed to be our error, Luzzio will assist with the return and appropriate resolution.

8. ITEMS THAT CANNOT BE RETURNED

Returns may be rejected if the item:

  • Has been worn or washed

  • Has stains, odors, or other signs of use

  • Has been damaged by the customer

  • Has been altered or modified

  • Is missing original tags or packaging where applicable

9. IMPORTANT

Please check your size, product details, color, and order information carefully before placing your order.

By completing a purchase with Luzzio, you acknowledge and agree to the terms of this Return & Refund Policy.

Your satisfaction matters to us. We aim to make the return and refund process as simple and transparent as possible.