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Privacy Policy

Privacy Policy

LUZZIO CLOTHING

Last Updated: October 26, 2026

Welcome to LUZZIO.

At LUZZIO Clothing, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how information is collected, used, disclosed, retained, and protected when you interact with our website, https://www.luzzioclothing.com, purchase our products, or contact our customer support team.

1. Information We Collect

When you use our website or place an order, we may collect information including:

Personal and Contact Information

  • Full name

  • Phone number

  • Email address

  • Billing and shipping addresses

  • Account information, where applicable

Order and Transaction Information

  • Products purchased

  • Order numbers

  • Order values and payment status

  • Shipping and delivery information

  • Returns, exchanges, and refunds

  • Customer support communications

Technical Information

  • IP address

  • Device and browser details

  • Website browsing activity

  • Cookies and similar identifiers

  • Shopping cart and checkout interactions

We collect only the information reasonably necessary for our legitimate business purposes and other lawful uses.

2. How We Use Your Information

LUZZIO may use personal information to:

  • Process and confirm purchases.

  • Arrange parcel delivery throughout Sri Lanka.

  • Process Cash on Delivery and online payments.

  • Send order confirmations and shipment tracking updates.

  • Verify customer orders where necessary.

  • Manage returns, refunds, and exchanges.

  • Provide customer service through available communication channels.

  • Detect and prevent fraudulent or unauthorized transactions.

  • Improve our products, website, and shopping experience.

  • Measure marketing performance and provide relevant promotions where permitted.

  • Meet applicable legal and regulatory requirements.

3. Payment Information

Our checkout may support Cash on Delivery, credit or debit cards, Koko, Mintpay, and other payment options made available at checkout.

Electronic payment transactions are handled by the relevant payment service providers.

LUZZIO does not intentionally collect or store full payment card numbers or card security codes within its own customer service systems.

Payment providers process relevant information according to their own security standards and privacy notices.

4. Shipping & Courier Partners

To fulfill and track orders, LUZZIO shares necessary delivery information with authorized courier and logistics partners.

This may include your name, telephone number, shipping address, parcel details, and COD collection amount.

Such information is used for delivery, tracking, payment collection, returns, and related logistics purposes.

5. Shopify & Third-Party Services

Our online store is powered by Shopify.

We may use third-party service providers for website hosting, payment processing, customer communications, analytics, advertising, delivery management, and customer support.

These providers may process relevant personal data on our behalf or under their own privacy terms.

We do not sell standalone customer contact lists to unrelated third parties.

We only disclose personal information where there is a lawful and legitimate reason to do so.

6. Cookies & Advertising

Our website may use cookies and similar technologies to:

  • Maintain shopping cart functionality.

  • Remember shopping preferences.

  • Analyze website performance.

  • Measure advertising campaigns.

  • Provide relevant product recommendations.

  • Support marketing and remarketing activities.

Advertising and analytics services may include platforms such as Meta and Google where enabled.

You can manage cookies through your browser and any available website cookie preference tools.

Where required by applicable law, we will obtain consent before placing non-essential cookies.

7. Data Security

We take reasonable administrative, technical, and organizational precautions to safeguard customer information.

Access to personal information is limited to authorized persons and service providers who require it for legitimate operational purposes.

However, no internet-based system can guarantee complete security.

8. Data Retention

Customer information is retained for as long as reasonably necessary to fulfill orders, provide after-sales support, maintain transaction records, handle disputes, and meet applicable legal obligations.

Information will be deleted, anonymized, or securely managed when no longer required, subject to applicable retention requirements.

9. Your Privacy Rights

Subject to applicable law, you may request:

  • Access to personal information held about you.

  • Correction of inaccurate or incomplete information.

  • Deletion of personal information where legally applicable.

  • Withdrawal of consent where processing relies on consent.

  • Objection to certain processing activities.

Some requests may be subject to legitimate legal or operational exceptions.

You may contact our customer support team to submit a request.

10. Marketing Communications

Where permitted, LUZZIO may contact customers about product launches, promotions, restocks, and other brand updates.

Customers may opt out of promotional communications through an available unsubscribe mechanism or by contacting us.

Necessary order and delivery communications may continue where appropriate.

11. International Data Processing

Some technology and payment providers may process information outside Sri Lanka.

Where applicable, such processing and transfers will be handled in accordance with relevant legal requirements and appropriate safeguards.

12. Children's Privacy

Our website is intended for customers capable of entering into lawful purchase transactions, or those shopping with appropriate parental or guardian involvement.

We do not knowingly collect children's personal information in violation of applicable law.

13. Changes to This Policy

We may revise this Privacy Policy to reflect changes in our services, technology, or applicable law.

Any revisions will be published on this page with an updated date.

14. Contact Us

For privacy questions or requests relating to personal information, please contact:

LUZZIO Clothing

WhatsApp: +94 78 142 3168

Website: https://www.luzzioclothing.com

Contact: https://www.luzzioclothing.com/pages/contact

Your trust matters. LUZZIO is committed to handling your personal information responsibly.